Privacy Policy surewin168 — Malaysia Player Data Protection

1 Policy Introduction and Scope

Surewin168 ("we", "Platform") is committed to protecting the privacy of every user who uses our services at surewin168.app. This Privacy Policy explains the types of personal information we collect, the purposes of collection, how we use it, and your rights as the owner of that data.

This policy applies to all registered members, website visitors, and anyone who interacts with the surewin168 platform — whether through the website, Android or iOS mobile app, or any other official channel. By using any surewin168 service, you consent to the collection and processing of your data as described below.

2 Information We Collect

2.1 Information You Provide Directly

When you register an account on surewin168, we collect information you voluntarily provide, including:

• Full name as shown on your identity document
• Date of birth for age verification
• Email address and mobile number
• Current residential address
• Bank account or digital wallet details for financial transaction purposes
• Copy of identity document during the KYC (Know Your Customer) process

2.2 Information Collected Automatically

When you use the surewin168 platform, our systems automatically record certain technical information to ensure a smooth and secure user experience, including:

• IP address and general location data
• Device type, operating system, and browser version
• Pages visited, visit duration, and usage patterns
• Transaction logs and wagering activity within the account
• Cookie and session identifier information

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from payment service providers (such as FPX, DuitNow, or e-wallet providers) for transaction verification purposes, as well as from third-party identity verification agencies used in our KYC process.

3 How We Use Your Information

Collected information is used solely for lawful and transparent purposes. The table below outlines the primary purposes for which your data is used:

4 Data Sharing and Disclosure

4.1 Core Principles

Surewin168 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. We only share data in limited situations and for legitimate purposes.

4.2 Trusted Service Providers

We work with trusted third-party service providers to support platform operations — including payment solution providers, certified cloud storage platforms, and identity verification service providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes.

4.3 Legal Requirements

We may disclose your information to the relevant authorities when required by Malaysian law, court order, or a valid official investigation. In all such cases, we will ensure disclosure is made only to the extent necessary.

5 Use of Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the surewin168 website. They help us identify your session, save your preferences, and deliver an overall better user experience.

5.2 Types of Cookies Used

• Session Cookies: Required for core platform operations — identifying your login session and maintaining account security.
• Functional Cookies: Store your preferences such as language, currency, and display settings.
• Analytical Cookies: Help us understand how users interact with the platform for improvement purposes — data is collected anonymously.
• Security Cookies: Used to detect suspicious activity and prevent unauthorised access.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the full functionality of the surewin168 platform.

6 Data Security

Your information security is the top priority at surewin168. We implement multiple layers of technical and organizational protection to safeguard your data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption for all data transmissions between your device and our servers
• Encryption of stored data for sensitive information such as passwords and financial details
• Role-based access controls — only authorised personnel may access user data
• 24/7 Security Monitoring with an automated intrusion detection system
• Regular security audits by internal security teams and external experts
• Two-factor authentication (2FA) available to all member accounts

7 Data Retention Period

Surewin168 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. In general:

• Active account data: Retained for the duration of the active account plus 5 years after account closure
• Financial and transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements
• Customer support communication logs: Retained for 3 years
• Analytics data (anonymised): May be retained for a longer period for service improvement purposes

When data is no longer required, we will securely destroy or anonymise it using industry-recognised methods.

8 Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and surewin168's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, you may contact our data protection team via email at [email protected] or via live chat on the platform. We will process your request within 30 days of receipt.

9 Children's Privacy

Surewin168 is a platform exclusively for individuals aged 18 years and above only. We do not intentionally collect or process personal information from minors. If we discover that a minor's information has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the account in question.

If you believe a minor has registered an account on our platform, please contact us immediately so that appropriate action can be taken without delay.

10 Changes to the Privacy Policy

Surewin168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. Any material changes will be communicated to you via in-platform notification or email at least 7 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. Your continued use of the surewin168 platform after any changes take effect will be considered your acceptance of the updated terms.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the surewin168 platform
• FAQ: Browse the page FAQ for a quick response

Our dedicated team is ready to assist you with any privacy and data protection matters. We commit to responding within 3 business days for every inquiry received.