Official Document

Terms and Conditions surewin168 — Complete Platform User Guide

Please read these terms and conditions carefully before registering or using the surewin168 platform. By using our services, you agree to comply with all rules set out below.

Last Updated: January 2026

Member Eligibility

Only individuals aged 18 and above are eligible to register and use the surewin168 platform. Only one account is permitted per individual.

Deposits & Withdrawals

All transactions are processed through legitimate payment methods. Withdrawals are processed within 24 business hours upon completion of identity verification (KYC).

Bonus & Promotion Terms

All bonuses are subject to the specified wagering requirements. Any attempt to abuse promotions will result in bonus cancellation and possible account closure.

Account Security

You are solely responsible for the security of your account password. surewin168 will never request your password through any channel.

Prohibited Activities

Fraud, money laundering, the use of bots, or any attempt to manipulate the system is strictly prohibited and will result in immediate account termination.

Responsible Gaming

Surewin168 is committed to promoting healthy gaming habits. Deposit limit, time limit, and temporary account suspension tools are available to all members.

Important: These Terms and Conditions form a legally binding agreement between you ("Member") and surewin168 ("Platform"). By registering an account, you confirm that you have read, understood, and agreed to comply with all terms below.

1 Definitions and Interpretation

"Platform" refers to the surewin168.app website and all services, mobile applications, and content provided by surewin168. "Member" refers to any individual who has registered a valid account on the Platform. "Services" encompasses all gaming products, sports betting, promotions, and financial facilities offered. "Account Balance" refers to the total funds held in a Member's account at any given time.

All references to "RM" refer to Malaysian Ringgit unless otherwise stated. Section headings in this document are for convenience only and do not affect the interpretation of the stated terms.

2 Membership Eligibility

2.1 Age Restriction

Use of the surewin168 Platform is restricted to individuals who have reached the age of 18 years old or older at the time of registration. surewin168 reserves the right to request proof of age at any time, and any account found to have been registered by an underage individual will be terminated immediately. Any funds deposited into such an account will be fully forfeited in accordance with applicable law.

2.2 One Account Per Person

Each individual is only permitted to hold one (1) account only at surewin168. This includes accounts registered under different names, different email addresses, or different payment methods. If the Platform detects that an individual holds more than one account, all accounts in question will be suspended immediately and the entire balance may be forfeited.

2.3 Geographic Restrictions

It is the Member's responsibility to ensure that use of the Platform does not violate any laws or regulations applicable in their country or region of residence. surewin168 makes no representation that use of the Platform is lawful in all jurisdictions.

3 Account Registration and KYC Process

3.1 Registration Information

During registration, Members are required to provide accurate, complete, and up-to-date information including full name, date of birth, phone number, and valid financial details. Any false or misleading information provided during registration will result in account termination and balance forfeiture without compensation.

3.2 Identity Verification (KYC)

Surewin168 applies a strict Know Your Customer (KYC) policy in line with industry best practices. The KYC process may require Members to submit documents such as:

  • A valid copy of your national ID or passport
  • Proof of residential address (utility bill or bank statement dated within the last 3 months)
  • Proof of ownership of the payment method used
  • Additional information as requested by our compliance team

Withdrawals will not be processed until KYC verification is fully completed. This process is in place to protect Members from any unauthorised account misuse.

Tip: Complete your KYC verification as soon as possible after registration to ensure smooth withdrawals without any delays.

4 Deposits, Withdrawals and Financial Transactions

4.1 Deposit Methods

Surewin168 accepts deposits via supported payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, and Boost. Deposits are credited instantly upon confirmation from the payment provider. surewin168 is not responsible for any delays caused by third parties.

4.2 Deposit Limits

Minimum and maximum deposit limits are as specified on the Platform's deposit page at any given time. surewin168 reserves the right to amend these limits without prior notice. Deposits exceeding the specified limits will be returned to the original payment method.

4.3 Withdrawal Conditions

Withdrawals are subject to the following conditions:

  • The account must have completed full KYC verification
  • Any active bonuses must meet the wagering requirement before a withdrawal can be made
  • Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account held in the Member's name
  • Daily minimum and maximum withdrawal limits are displayed on the Platform's withdrawal page
  • Withdrawal requests are processed within 1–24 business hours

4.4 Transaction Rejection

Surewin168 reserves the right to decline or suspend any transaction suspected of involving fraud, money laundering, or other illegal activities. In such cases, the account in question will be frozen pending investigation.

Note: If you suspect any suspicious activity on your account, contact the surewin168 support team immediately via 24/7 live chat.

5 Bonuses, Promotions and Rewards

5.1 General Bonus Terms

All bonuses and promotions offered by surewin168 are subject to the wagering requirements specified for each offer. The specific wagering requirement for each promotion is clearly stated on the Promotions. Members must fulfil the wagering requirements before any bonus funds can be converted to cash and withdrawn.

5.2 One Bonus Per Promotion

Each Member is entitled to claim each type of bonus once only, unless otherwise stated. Attempting to claim the same bonus more than once using different accounts, payment methods, or identities is considered abuse and will result in cancellation of all bonuses and account closure.

5.3 Promotion Modifications

Surewin168 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any such changes will not affect bonuses already received and currently in the process of meeting wagering requirements.

5.4 VIP Programme

Programme membership surewin168 VIP is based on the Member's betting activity. VIP tiers, benefits, and applicable conditions are detailed on the VIP page. surewin168 reserves the right to adjust a Member's VIP tier based on periodic activity reviews.

6 Game Rules

6.1 General Rules

All games at surewin168 operate in accordance with industry-standard rules. Game results are final once a round or match has concluded. In the event of a technical failure during gameplay, surewin168 will investigate and make a fair determination based on server records.

6.2 Technical Failures

Surewin168 is not liable for any loss or damage suffered as a result of internet connection disruptions, device failures, or technical issues on the Member's end. Any bets placed during a technical disruption on the Platform's end will be settled fairly based on a system records investigation.

6.3 Betting Limits

Surewin168 reserves the right to set minimum and maximum betting limits for each game. These limits may vary by game type, Member VIP level, and current market conditions. Bets exceeding the set limits will be automatically declined by the system.

7 Member Conduct and Prohibited Activities

Members are strictly prohibited from engaging in any of the following activities on the surewin168 Platform:

  • Using bots, automated scripts, or artificial intelligence to play or place bets
  • Colluding with other Members to manipulate game outcomes (collusion)
  • Using another person's account or allowing others to use your account
  • Attempting to hack, compromise, or disrupt the Platform's technical infrastructure
  • Using the Platform for money laundering or any other illegal financial activity
  • Spreading false or misleading information about surewin168 to the public
  • Abusing the customer support system through threats, extortion, or submitting false information

Warning: Any breach of these terms may result in permanent account suspension or closure, forfeiture of account balance, and legal action where applicable. surewin168 cooperates fully with authorities in cases involving fraud or illegal activity.

8 Privacy and Data Protection

Surewin168 takes Member privacy very seriously. All personal information collected during registration and use of the Platform is handled in accordance with Privacy Policy our detailed policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Surewin168 will not sell, rent, or share Members' personal information with third parties without the Member's explicit consent, except as required by law or to fulfil permitted service requirements.

9 Responsible Gaming

Surewin168 is fully committed to promoting healthy and responsible gaming habits. We provide a range of tools to help Members manage their gaming activity, including:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings
  • Session Time Limit: Set a daily time limit on how long you spend playing
  • Temporary Break: Suspend your account for a period of 24 hours, 7 days, or 30 days
  • Self-Exclusion: Self-exclude from the Platform for an extended period

More information on tools and support resources is available on the page Responsible Gaming our team. If you are concerned about your own gaming habits or those of a loved one, please reach out to our support team who are always ready to help.

10 Liability Cap and Disclaimer

Surewin168 provides the Platform "as is" without any express or implied warranties regarding continuous availability, accuracy, or fitness for a particular purpose. To the extent permitted by law, surewin168 is not liable for any indirect, consequential, or incidental losses suffered by Members through use of the Platform.

Surewin168's total liability to any Member under any circumstances shall not exceed the total amount deposited by the Member in the 30 days preceding the claim.

11 Terms Modification

Surewin168 reserves the right to modify, add, or amend these Terms and Conditions at any time. Material changes will be communicated to Members via email or in-platform notification at least 7 days before taking effect. Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated terms.

12 Governing Law

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be referred to binding arbitration in accordance with procedures set by the relevant authority.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the surewin168 support team via:

  • Live Chat: Available 24/7 on the surewin168 Platform
  • Email: [email protected]
  • FAQ: Visit the page FAQ for an immediate response

By registering and using the surewin168 Platform, you confirm that you have read and fully understood these Terms and Conditions, and agree to be bound by all provisions stated herein. Thank you for being part of the surewin168 community.

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